More on our Removal of Vigilantes From Roblox

• We are sharing more information about why it was necessary to remove vigilantes from Roblox, and the ways in which we review and act on reports of abuse on Roblox.

• While seemingly well-intentioned, the vigilantes we’ve banned have taken actions that are both unacceptable and create an unsafe environment for users.

• Similar to actual predators, they often impersonated minors, actively approached other users, then tried to lead them to other platforms to have sexually explicit conversations (which is against our Terms of Use).

• Accurate, timely reporting from our community is important. Reporting through the appropriate channels, including our custom-designed reporting tools, immediately and with as much specific information as possible is the best way to help us remove bad actors from Roblox.

• These reporting tools are designed to capture key metadata and details that cannot be captured from an email or screenshot and enable faster, more effective reviews and more thorough reporting to law enforcement, when warranted.

Our decision to remove vigilantes from the Roblox platform, as we outlined recently, has raised questions and sparked debate. For transparency, we are sharing more information about the actions we took, why they were necessary, and the ways in which we investigate and act on reports of abuse on Roblox.

We realize that no platform is perfect, but we prioritize trust and safety because it’s core to what we do as a company. This is an area where we invest heavily and are always innovating. Helping keep our users safe is a critical part of our vision of connecting a billion people with optimism and civility and is a strategic imperative for our creator community. Our aim is to provide a development platform that allows creators to focus on their craft while we manage the complexities of moderation, fielding user reports, and investigating bad actors.

Every day on Roblox, an average of 111.8 million daily active users¹ send 6.1 billion chat messages and engage in 1.1 million hours of voice chat across 28 different languages. At the same time, creators upload millions of assets and add thousands more items to our Avatar Marketplace. While the vast majority of these billions of messages and creations are safe and civil, bad actors regularly attempt to evade our moderation systems. That’s why we continue to invest significantly in safety, to help protect users from these bad actors. Thanks to our passionate community of creators and users, we also receive and review more than 1 billion reports every year—these span everything from chat spam, cursing, and cheating to more serious violations. In some cases, these reports aren’t violations at all (users may report things in good faith without fully understanding our policies).

We have been monitoring vigilante activity on Roblox for some time. These groups began by reporting safety concerns, commenting on news about Roblox, and challenging us to do better. We appreciated this feedback and used these reports to improve our safety systems. More recently, vigilante activity evolved. Instead of just reporting on safety issues, vigilantes started impersonating children and actively sought to connect with adult users. Those conversations mimicked inappropriate behavior and actively encouraged other users to connect on other social media and messaging platforms—thus bypassing Roblox’s own safety systems.

These were not one-off situations and we saw the behavior accelerating across many accounts. This activity created an unsafe environment and normalized behavior that is both unacceptable on Roblox and is against our Terms of Use. Our policies prohibit directing other users off Roblox to another platform through chat and having/simulating sexually explicit conversations. These are serious policy violations that risk removal from the platform.

None of the activity discussed above is acceptable on Roblox. We have teams dedicated to reviewing and investigating the reports we receive. When we find that violations have occurred, we act in accordance with our policies—up to and including permanently removing users from Roblox and reporting to law enforcement when warranted.

Due to privacy considerations, we cannot inform users whether their reports have led to consequences. We want to protect the privacy of our users even as we work to help keep them safe. We also work with law enforcement, following official legal guidelines around when its appropriate to collaborate with them, and provide information to help them track bad actors across platforms to help keep users safe even beyond Roblox. In 2024, we submitted 24,522 reports (0.12% of the 20.3 million total reports submitted across the industry) to the National Center for Missing and Exploited Children (NCMEC). As part of our strong relationship with NCMEC, we regularly meet to understand how we can provide the most helpful information to law enforcement about these bad actors.

When users observe inappropriate behavior, we ask that they report it immediately through one of our standard reporting channels. On multiple occasions, we’ve found vigilante groups holding their reports to Roblox until after they had coordinated real-life meetups and built their own social media posts. Waiting to report to Roblox or the relevant authorities means alleged bad actors could potentially remain on the platform longer, leaving the community open to additional risk of harm.

Separately, we recognize the community’s frustration with how we handle reports of violative behavior that occurs outside of Roblox. These often come to us as screenshots from other social media and messaging applications. We do our best to investigate these reports. However, we can’t act on them unless they can be independently confirmed or we observe similar behavior on Roblox. Acting without verification would open up a significant abuse vector, as bad actors could simply manufacture incriminating evidence to target other users.

Rather than taking actions that violate our policies and potentially creating additional risk, we encourage users to report issues through the official channels so we can investigate quickly and effectively. We’ve designed our reporting tools to capture details and metadata that a screenshot cannot, including object IDs, avatar IDs, and context. This additional information goes a long way toward helping us investigate reported incidents.

We offer users multiple entry points to report suspicious behavior. If an incident occurs within a game or experience, users can let us know via the in-game reporting tool. To access this tool, click the Roblox logo in the top left, then click on the flag icon/Report tab.

Profiles can also be reported outside an experience. To report a user, visit their profile page and click the three dots in the upper-right corner of the profile details (on desktop) or Report Abuse (on mobile browser). Then select Report User from the menu. Please include as much specific information as possible about why you are reporting the user to help with our review. To report an inappropriate chat message, select the gear icon in the upper-right corner of the chat window to open the Chat Details. Click the three dots, then click Report.

Roblox has a Trusted Flagger program, where close and trusted partners can report serious criminal activity, such as terrorism, violent extremism, or child exploitation, to us for our priority review. Trusted Flaggers are typically reputable third-party organizations (e.g., civil society organizations or nongovernmental organizations) that are publicly renowned as subject-matter experts for the issue on which they are reporting. We’ve made a commitment to such Trusted Flaggers that their reports will be promptly reviewed and, as appropriate, actioned within a short timeframe. We are always looking to expand this program and welcome outreach from interested entities.

We know our user and creator communities are as passionate as we are about helping keep Roblox safe. We appreciate the reports, feedback, and discussion. We’re committed to improving and learning from this experience, and we appreciate the community’s efforts to help us make Roblox a safer place for everyone.

¹ As of the quarter ended June 30, 2025.