Update on the Investigation of TheOfficialTeddy

After completing a thorough internal investigation, we've removed TheOfficialTeddy from the platform and made the experiences he created unplayable. Today, we are providing more insight into the policies and investigative processes that underpin our action.

Roblox’s Community Standards are at the core of our commitment to keeping the platform safe and civil for all. In enforcing these Standards, we aim to do so consistently and fairly, so that no one is singled out or treated inequitably. We have an expert team dedicated to investigating allegations of abuse, and we require verifiable evidence within our systems before moving to enforcement. We do this out of a deep respect for our users — we know how much they care about their participation in the Roblox community, and we take that very seriously.

We work tirelessly to prevent violative content from ever being published to the platform, to remove it quickly if it does, and to take swift action on accounts that violate our policies. In general, our enforcement approach is designed to hold the party who committed the violation responsible for their own actions. However, in the rare case where the game play in an experience has an outsize proportion of egregious user abuse, we work directly with developers to make changes to their games in an effort to reduce the abuse. If they are not willing to partner with us to make changes, their experience is removed.

In the case of TheOfficialTeddy, we investigated in accordance with this criteria. We asked the creator to make changes to the experience to comply with our Standards regarding user abuse within experiences, and they were able to comply within our timeline. However, in the course of our investigation, we also confirmed a separate outstanding policy violation that cannot be rectified. As a result, the user behind TheOfficialTeddy and the groups they own are no longer permitted on Roblox, and we are removing the ability to play their games until we know there is an owner who can run the games in compliance with our Community Standards.

At Roblox, safety is foundational to everything we do — that’s why we take reports of harmful content or behavior seriously, and we investigate them thoroughly. It can take time to investigate properly, and we’re always working to make this process more efficient while maintaining our high standards for fairness.