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Business Operations Manager, Global Prepaid Operations

at Roblox

San Mateo, CA

Business Development Jobs All Jobs

Every day, tens of millions of people from around the world come to Roblox to play, learn, work, and socialize in immersive digital experiences created by the community.

Our vision is to build a platform that enables shared experiences among billions of users. This is what’s known as the metaverse: a persistent space where anyone can do just about anything they can imagine, from anywhere in the world and on any device. The breadth of opportunities, and the evolving demands of this first-of-its-kind platform, ensure that your avenues for growth are always expanding and flexible.

Join us and you’ll usher in a new category of human interaction while solving exceptional challenges that you won’t find anywhere else.

About the job
As a Business Operations Manager, you will be responsible for driving initiatives to grow
the global Roblox gift card business, and managing ongoing operations to sustain and
scale our business. You will act as the hub for cross-functional internal and external
partners to ensure product availability, and to launch programs and products --
essentially you’ll be responsible for bringing prepaid and gift card products to life, and
keeping it thriving. You will have both analytical and relationship-building skills, and will
be able to manage priorities in a rapidly-growing business.

• Manage operations globally, including inventory management, forecasting, prepaid
and gift card ordering and fulfillment, and financial planning
• Oversee operations of vendors gathering retail intelligence data and integrating retail
metrics into operational priorities to sustain product availability
• Develop and grow project plans across internal and external card partner teams, to
ensure timely launches for products, countries, and programs. Partner with regional
leads to prioritize market initiatives.
• Coordinate and execute operational strategy through external distribution partners.
Diagnose and troubleshoot supply-chain and logistics issues across external distribution
networks as needed
• Lead and support process improvement and transformation projects to simplify
operations and enhance business performance. Evaluate use of new technologies as
• Align with internal and external stakeholders to launch new technologies and/or add-
on applications to improve the consumer transaction flow and operational efficiency
• Ensure data accuracy and integrity.

Minimum qualifications:
• 2-4 years of experience as a category, channel or operations manager, or related
experience in consumer products, financial services, retail, eCommerce
• 2-4 years of experience in project and partner management, overseeing cross-
functional projects
• Technical and organizational experience with troubleshooting operational issues
spanning the retail network
• Bachelor's degree or equivalent practical experience
• Strong interpersonal skills, flexibility, and customer service orientation
• Organized with extreme attention to detail
• Strong interpersonal skills, flexibility, and customer service orientation
• Systematic approach with the ability to collaborate on building new scalable processes
• Creative thinking and problem-solving skills to determine the best path forward in an
environment where multiple solutions are possible

Preferred qualifications:
• Experience building and managing retail sales dashboards, metrics and reporting
• Experience managing logistics and/or supply chains for retail or consumer products
• Experience in gift card operations and
• CPG Knowledge in analytics, quantitative modeling, and/or data visualization
Experience with SQL queries, scripts, and/or advanced spreadsheets

You'll Love:

  • Excellent medical, dental, and vision coverage
  • A rewarding 401k program
  • Flexible vacation policy
  • Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks
  • Onsite fitness center and fitness program credit
  • Annual CalTrain Go Pass
  • A Roblox Admin badge for your avatar