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Payment Specialist

at Roblox

San Mateo, CA

Finance and Accounting Jobs All Jobs


Roblox is ushering in the next generation of entertainment, allowing people to imagine, create, and play together in immersive, user-generated worlds. We’re the one and only fastest-growing entertainment platform that lets anyone teach themselves how to code, publish, and monetize any experience imaginable—across any device—reaching millions of players across the globe.

The impact that you can have at Roblox is powerful. We’re looking for someone who’s eager to take on a meaningful role in the success of Roblox on a massive scale. Someone who takes play seriously, but also isn’t afraid to have some fun either. Someone who’s ready to take Roblox—and their career—to the next level.

In 2020, we were honored to be recognized as a Certified Great Place to Work®. We’ve fostered a company culture that empowers people to do the most defining work of their career in an environment that’s made up of the most passionate, team-oriented, visionary, crazy-smart people you’ll ever meet. Join the Roblox team where play rules and the possibilities are endless.

Work with the most passionate, team-oriented, visionary, and crazy-smart people you’ll ever meet.

Payment Specialist

The primary responsibility for the Developer Exchange Program Payment Specialist is to work with the developer community (DevEX program) to help developers to cash out virtual currency for real money. The role will also be instrumental in scaling the payments as the program expands.

 You Will:

  • Work closely with various internal teams to validate transactions in Developer accounts and ensure DevEx requests comply with our terms of use
  • Review tax related (e.g., W8/W9) documents on an ongoing basis with heavy emphasis on mass payment processing for domestic and international payees
  • Process payments in a timely manner using an external payment processor (Tipalti)
  • Work closely with Developers to help address question on the Developer Exchange program 
  • Analyze user data to gain insight on earnings trends using Tableau

 What You Need to Be Successful:

  • BA or BS in relevant field with 3-5 years hands on experience in processing payments and/or customer service related roles in an eCommerce environment
  • Proven record of dealing with mass payments, both domestic and international, as well as customer service and ecommerce users at large
  • Strong attention to detail, fanatically organized and resourceful
  • Proficient in MS Office with advanced Excel skills, and familiarity with Tableau, ZenDesk, and IDology
  • Excellent written and verbal communication skills

You'll Love:

  • Excellent medical, dental, and vision coverage
  • A rewarding 401k program
  • Flexible vacation policy
  • A super-cool Roblox Admin badge for your avatar
  • Rockstar status with our community