Senior Manager, Moderation Enabling Functions
San Mateo, CA
Trust and Safety (GA) Jobs All Jobs
Roblox’s platform now represents the next generation of entertainment. Roblox enables all ages to imagine, create, and play together in immersive experiences on their phones, desktops, consoles, and VR. Today, Roblox supports over 70 million active users each month and has powered over 900 million hours monthly. With millions of creators worldwide, Roblox is changing the way content is created, consumed, distributed and monetized.
Using a cloud based platform to host user-generated experiences, Roblox features physically-simulated, three-dimensional, destructible environments created by users for users. The user-generated content is hosted and published on Roblox’s platform which has enabled over 40 million games/experiences and a social network that connects 2M+ simultaneous users who are interacting in 3D immersive experiences.
Roblox is ushering in the next generation of entertainment, allowing people to imagine, create, and play together in immersive, user-generated worlds. We’re the one and only fastest-growing entertainment platform that lets anyone teach themselves how to code, publish, and monetize any experience imaginable—across any device—reaching millions of players across the globe.
The impact that you can have at Roblox is powerful. We’re looking for someone who’s eager to take on a meaningful role in the success of Roblox on a massive scale. Someone who takes play seriously, but also isn’t afraid to have some fun either. Someone who’s ready to take Roblox—and their career—to the next level.
In 2018, 2019, 2020, & 2021 we were honored to be recognized as a Certified Great Place to Work®. We’ve fostered a company culture that empowers people to do the most defining work of their career in an environment that’s made up of the most passionate, team-oriented, visionary, crazy-smart people you’ll ever meet. Join the Roblox team where play rules and the possibilities are endless.
Work with the most passionate, team-oriented, visionary, crazy-smart people you’ll ever meet.
As the Senior Manager of Moderation Enabling Functions, you will be playing a critical role in keeping our community and our platform safe. You will be responsible for understanding and enforcing our Community Rules and other policies regarding Developer and User activity on our platform. The ideal candidate will be able to lead geographically and functionally diverse teams through challenging circumstances. You should be passionate about our mission, the community we serve, and the safety issues we need to address.
- Support the larger Trust & Safety team by leading functional experts and their teams
- Direct the 24x7 operations of large US and international teams
- Draft and maintain procedural documentation and work with training team to develop relevant training products
- Craft new processes around and document requirements for new product features and policy enforcement strategies
- Lead moderation operations expansion into new international markets; ensuring staffing, tooling, and procedures are in place
- Wear a strategic hat to solve potential problems and stay one step ahead of roadblocks
- Manage, mentor, and develop multiple teams of Roblox Moderation agents and staff undertaking new/special projects
- Detail-oriented, with strong communication, planning and organizational skills
- A proactive self-starter, with the ability to identify what needs to be done and the drive to get stuff done
- An experienced manager of teams with 5+ years of experience where both leaders and individual contributors reported to you
- An excellent communicator with expert listening skills and the ability to synthesize information, identify trends, and develop an action plan to address issues
- Flexible and though not often, you are available “on-call” for any issues that may arise at night, on weekends, and holidays
- A strong decision maker with keen analytical skills and the ability to prioritize multiple parallel efforts
- A visionary. You can see the way things should be and can develop plans to get there. You can see both the forest AND the trees.
- A creative thinker who has considerable experience developing new and innovative processes and imagining how they would work in the real world.
- Working on unique projects that are seen - and enjoyed - by millions of active Roblox users every day
- Excellent medical, dental, and vision coverage
- A rewarding 401k program
- Flexible vacation policy
- Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks (Nom nom nom.)
- Onsite fitness center and fitness program credit
- Annual CalTrain Go Pass
- A super-cool Roblox Admin badge for your avatar
- Rockstar status with our community (No autographs, please.)